1.1 - Outline the organisations requirements of the team in line with company policy
All companies need to have clear expectations of the individuals and teams that work them.
Often these expectations are defined initially in the job descriptions and within the contract.
These expectations might include, a timekeeping policy which requires the individual to be at work at the stated shift start times and to contact the Team Leader within X mins of that start time with any reasons why this can’t be achieved. This will allow the Team Leader time to call in help to keep ensure service can still be delivered.
It might recognise that a team member is also expected to behave appropriately as disruptive conduct will affect the performance of the work team. This can lead to a poor delivery of service or even causing team members to be in conflict. Absenteeism and sickness are also closely monitored.
Employees might also be expected to reach certain levels of performance in their jobs. This might be related to hygiene, product preparation, customer care, personal appearance accuracy of their work . It might relate to your team ensuring your area of responsibility is functioning to a level that ensures the continuation of a contract or gaining new business.
There might expectations and requirements that teams self regulate their approach to health and safety and ensure they document accurately any incidents.
They may be expected to monitor internally (within the team) their own approaches to performance and be actively involved in trying to promote the business from within.
Often organisations will expect teams to represent the business in a professional manner, ensuring that any personal views are not openly shared that might be detrimental to the company reputation.
The company might use the PMDS (or Performance Management System) to keep a continuous improvement approach within the teams and by each employee. This also helps towards future promotion.
These expectations help the company maintain a motivated work force and sustain business contracts.