Becoming an effective leader


This section covers:

Level 5 - Outcome 1 

1.2 - Use theories of emotional intelligence to review the effect of emotions on own and others’ performance

Emotional Intelligence

One element of personality, particularly relevant to leadership, is Emotional Intelligence (EI).


EI  encapsulates  a  range  of  skills  and  attributes  that  enable  us  to  lead  people effectively. It enables us to identify, understand, and manage emotions positively to relieve stress, communicate effectively, empathise with others, overcome challenges, and defuse conflict: being self-aware and understanding the impact you have on others is a crucial element of leadership.  EI is what gives us the ability to separate out what happens from how we react. In other words, it provides a basis for providing effective responses to people and change.

The Competency Model of Emotional Intelligence



Emotional intelligence is the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships’.


(Daniel Goleman)

The Competency Approach to EI comprises 4 key competencies:


·    Self-awareness.  Recognising  your  own  emotions  and  how they  affect  your thoughts and behaviour, knowing your strengths and weaknesses.


·    Self-management. The ability to control impulsive feelings and behaviours, to manage your emotions in healthy ways, to take the initiative, to follow through on commitments, and to adapt to change.


·    Social awareness. Understanding the emotions, needs, and concerns of other people, picking up on emotional cues, and feeling comfortable socially.


·    Relationship  management.  Knowing  how  to  develop  and  maintain  good relationships, communicating clearly, inspiring and influencing others, working well in a team, and managing conflict.


EI skills and competences can be learned. Importantly, strong EI can help you manage change. Goleman asserted that there are 5 key components which contribute to the 4 competences above. The table below outlines those components.