Becoming an effective leader

Outcome 1 

1.2 - Use theories of emotional intelligence to review the effect of emotions on own and others’ performance

Emotional Intelligence

The Ability Model of Emotional Intelligence



‘The ability to recognise the meanings of emotions, and to reason and problem-solve on the basis of them.   The capacity to perceive emotions, assimilate emotion-related feelings, understand the information of those emotions and manage them’.


(Mayer, Caruso, & Salovey)



The ability model sees EI as a set of related mental abilities to do with emotions and the processing of emotional information; specifically:


•     Ability to accurately perceive emotions (own and others);

•     Ability to generate emotions to facilitate thought and action;

•     Ability to accurately understand the causes of emotions and meanings they convey; and,

•     Ability to manage one’s emotions and maintain self-control.

Understanding emotions involves knowledge of emotions; emotional vocabulary; and how they blend to create other emotions which change overtime. Managing emotions involves the ability to manage your own emotions and those of people around you (Mayer & Salovey, 2003).

Ability model 

Perceiving Emotions: The first step in understanding emotions is to accurately perceive them. In many cases, this might involve understanding nonverbal signals such as body language and facial expressions.


Reasoning With Emotions: The next step involves using emotions to promote thinking and cognitive activity.

Different models of EI tend to be complementary rather than contradictory and share some key common elements including their emphasis on our individual abilities or competencies to recognise and regulate emotions in our own behaviour and in the behaviour of others.

Reuven Bar-on’s emotional intelligence model


Also considered a mixed model it blends emotional and social competencies that indicate:

  • How effective we are at understanding our emotions

  • How competent we are in accurately expressing ourselves

  • Their skills and behaviours we have to effectively understand and relate to others

  • Our skills in coping with everyday stresses demands and challenges


Bar-on’s model is made up of five meta Factorial components

  1. The ability to understand emotions as well as to express our feelings

  2. The ability to understand others’ feelings and relate to people

  3. The ability to manage and control their emotions survey work for us and not against us

  4. The ability to manage change and solve problems of and interpersonal and intra personal nature

  5. The ability to generate positive mood and the self motivated


Understanding others can be facilitated by understanding their social styles.

No one style is better than another and we are a blend of them all but we tend to have a primary style.

How to improve your Emotional Intelligence:

Gain feedback from others

A daily journal – Journals help improve your self-awareness. Writing down your thoughts can move you to a higher degree of self-awareness. Understand what you did, why, how did it make you feel/ act? What did you do well? What could you improve on? Just reflecting on this everyday, will enhance your Self awareness.

Take time! –Working at 100 miles an hour can prevent us seeing what is. – Try to SLOW DOWN particularly if strong emotions rise through demanding situations. Try to use the 3 second rule –

Pause, count to three and then ask why. Why are you feeling angry? What can you do to counter this? How can you convert anger to a more positive emotion? What can you learn from this situation? No matter what the situation, you can always choose how you react to it.


Understand your values – Take time to understand what you believe in and what your values are. Spend some time to understand your high valued principles as well. These are important values and principles that you do not want to compromise. If you know what is important to you, decisions will be easier to take – ones which do not compromise your values.


Be Accountable for your actions – Remember, you have a choice in everything you do. If you don’t already, take accountability for your actions and decisions. If you make a bad decision, learn from it, but face the music and take responsibility for it. You gain respect if you do and with respect comes great Leadership.

Goals – For every one of your goals, write down the reasons why you absolutely want to achieve them! These reasons will give you motivation when times are hard.

Turn negative situations into positives – Every time things are difficult, ask yourself, “What can I learn from this?” Is there anything that you can take away and introduce so the situation doesn’t happen again? Write your learning points in your journal.


Learn and understand conflict resolution – Leaders must know how to resolve conflicts between their team members, customers, or vendors. Learning this skills is imperative if you want to succeed as a leader.

Learn how to praise others – As a leader, you can inspire the loyalty of your team simply by giving praise when it’s earned. Learning how to effectively praise others is a fine art, but well worth the effort. Remember that journal – record your actions, review it daily and polish your skills!